FAQs

Frequently Asked Questions (FAQ) – Trendziya

1. Do I need an account to order?
No, you can place an order as a guest. However, creating an account comes with benefits:

• Faster checkout process

• Easy access to your order history & status

• Exclusive updates on new arrivals & special promotions

2. What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) as well as PayPal.

3. How secure is my online order?
Your transactions are 100% safe. All purchases are processed through SSL-encrypted secure pages. Your payment details are sent directly to our payment provider and are never stored on our servers.

4. Are there any exchange rates?
All prices are listed in USD. If your card is in another currency, your bank will calculate the total based on the daily exchange rate.

5. How do I set my shipping address?
Please enter your address in English characters only. If your address includes non-English letters, use the closest English equivalent.

6. Can I change my shipping address after placing an order?
Once an order is processed or shipped, the shipping address cannot be changed. Please ensure you use your residential address, not a temporary or vacation address.

7. How long does shipping take & how can I track my package?
Delivery times depend on the shipping option selected at checkout. Once shipped, you’ll receive an email with your tracking number and link. Please note: we are not responsible for delays caused by customs in your country.

8. What if I have missing items in my order?
If an item is missing, contact us immediately at trenzyiacontact@gmail.com and our support team will resolve it quickly.

📩 Still have questions?
Reach out to us anytime at trenzyiacontact@gmail.com — we’re happy to help!